👎 Dear Sir, first of all, please do not make false statements as it only reflects on yourself. Secondly, instead of five people, only two were provided for the unloading. I delivered the goods intact. As for who caused any damage, I am not responsible for that. You were right that the traffic jam on the highway is beyond our control, just as it is for me. And of course, I even reduced the price to be accommodating. I DESERVED IT.